Frequently Asked Questions (FAQ)

What is Novasweat?

Novasweat is an online store offering premium activewear and fitness essentials designed to elevate your workout experience. Our products combine performance, comfort, and style, helping you achieve your fitness goals.

What products do you offer?

We offer a wide range of fitness products, including performance activewear for men and women, athletic footwear, and fitness accessories such as resistance bands, water bottles, and yoga mats.

How do I find my correct size?

Each product on our site includes a detailed size chart to help you find your perfect fit. We recommend measuring yourself and comparing it to the size guide for the specific item you’re purchasing. If you have any sizing questions, feel free to contact our customer service team for assistance.

What is your return policy?

We offer a 30-day return policy for unworn and unused items in their original packaging. If you are not satisfied with your purchase, please reach out to our customer service team within 30 days of receiving your order for a return or exchange.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier’s site.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times will vary depending on your location. You can view the shipping options at checkout.

How long does shipping take?

Shipping times vary based on your location. Typically, orders within the U.S. take 5-7 business days, while international orders may take 10-15 business days. Please note that these times are estimates, and delivery times may vary.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

How do I care for my Novasweat products?

For the best results, we recommend washing your activewear in cold water and air drying to preserve the fabric’s quality and fit. Avoid using bleach or fabric softeners, and always follow the care instructions on the product label.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. If your order hasn’t been processed or shipped, we will do our best to accommodate your request.