Shipping Policy
Shipping Policy for Nova Sweat
At Nova Sweat, we are committed to delivering your orders efficiently and safely. Below, you will find all the details regarding our shipping process to help you understand how we manage orders and deliveries.
What is the total delivery time for my order?
Your total delivery time is determined by two factors: Processing and Shipping.
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Processing Time: This is the time between when you submit your order and when it leaves our warehouse. For most items, processing is typically completed within 2-3 business days, depending on stock availability.
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Shipping Time: Shipping begins when your order leaves the warehouse and ends when it arrives at your delivery address. Shipping times may vary based on your location.
Where do we ship, and what are the estimated delivery times?
We offer worldwide shipping! The estimated delivery times for different regions are as follows:
| Region | Countries | Shipping Time Frame |
|---|---|---|
| North America | United States, Canada | 7-21 business days |
| Europe | United Kingdom, Spain, Romania, Poland, Norway, Italy, Israel, Germany, France | 10-30 business days |
| Asia & Pacific | Singapore, New Zealand, Australia | 10-30 business days |
| Other Countries | Contact us for more details | Up to 40 business days |
Note: Please contact us if your country is not listed above, and we'll confirm if we can ship to your location.
Shipping Fees
- Free Standard Shipping: (7-21 business days) is available worldwide.
- Priority Shipping: $3.95 (4-8 business days, available only in the US).
What can cause shipping delays?
While we do our best to ensure timely delivery, certain circumstances can cause delays, including:
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Return to Sender or Failed Delivery: Couriers typically make 2-3 attempts to deliver your package. If the delivery fails due to insufficient or incorrect address details, contact the courier immediately. If the package is returned to us, reach out to us to arrange reshipping.
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Customs Clearance: For international shipments, customs may cause delays. Your tracking status will update once the package clears customs. For more details, please contact your local post office or delivery service.
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Holiday Shipping Volumes: Shipping volumes typically increase during holiday periods, which may cause delays. We recommend tracking your package with your local post office if delays occur.
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Weather Conditions: Severe weather may delay the delivery of your order. Be sure to track your shipment if this is a concern.
Please note that once an order has been shipped, we are unable to change the "ship to" address.
Lost or Stolen Packages
Once an order leaves our warehouse, we are no longer responsible for the package. If your package is marked as shipped with a tracking number:
- Contact the carrier if your package has not arrived or is delayed. You will need to file a claim with the carrier directly.
- We are not responsible for misdelivered packages due to incorrect or incomplete address information provided at checkout.
Contact Us
For any shipping-related questions or issues, please feel free to contact us at info@novasweat.com. We are happy to assist you with any concerns.